PRIVACY POLICY
This Privacy Policy explains how Civilianz collects, uses, stores, and discloses your
information when you access or use our Application, Website, products, or Services. It also
explains your privacy rights and how applicable laws protect you.
We use your Personal Data to provide, maintain, and improve our Services. By using our
Services, you acknowledge the practices described in this Privacy Policy.
INTERPRETATION AND DEFINITIONS
Interpretation
Words with an initial capital letter have the meanings defined under the following conditions.
These definitions shall have the same meaning regardless of whether they appear in the
singular or plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for you to access our Services or specific parts of
our Services.
Affiliate means an entity that controls, is controlled by, or is under common control with a
party. “Control” means ownership of 50% or more of the shares, equity interests, or other
securities entitled to vote for the election of directors or another managing authority.
Application refers to CivilApp, the software application provided by the Company.
Company, referred to as “the Company,” “We,” “Us,” or “Our” in this Privacy Policy, means
Civilianz.
Cookies are small files placed on your computer, mobile device, or other device by a
website. Cookies may contain information about your browsing activity and preferences.
Country refers to India.
Device means any device capable of accessing the Services, including a computer, mobile
phone, or tablet.
Personal Data means any information relating to an identified or identifiable individual.
Services refers to the Application, Website, or both.
Service Provider means any individual or legal entity that processes data on behalf of the
Company. This includes third-party companies or individuals engaged by the Company to
facilitate, provide, support, or analyse the Services.
Usage Data means information collected automatically through the use of the Services or
generated by the Service infrastructure, such as the duration of a page visit.
Website refers to the Civilianz website, accessible at https://www.civilianz.com/.
You means the individual accessing or using the Services, or the company or other legal
entity on whose behalf the individual is accessing or using the Services.
COLLECTION AND USE OF PERSONAL DATA
Types of Data Collected
Personal Data
While using our Services, we may ask you to provide certain personally identifiable
information that can be used to contact or identify you.
This information may include, but is not limited to:
• Email address
• First name and last name
• Profile photograph
• Phone number
• Address, state, province, ZIP or postal code, and city
• Account and registration details
• Course enrolment and payment details
• Academic performance, test results, and usage records
• Information submitted while contacting Student Support
Usage Data
Usage Data is collected automatically when you use the Services.
Usage Data may include:
• Your Device’s Internet Protocol address
• Browser type and version
• Pages of the Services that you visit
• Date and time of your visit
• Time spent on individual pages
• Unique Device identifiers
• Mobile operating system
• Type of mobile internet browser
• Application activity
• Crash reports and diagnostic information
• Other technical and usage-related information
When you access the Services through a mobile Device, we may automatically collect
information including the type of Device, unique Device ID, IP address, operating system,
browser type, and other diagnostic information.
We may also collect information transmitted by your browser or Device whenever you
access our Services.
Information Collected While Using the Application
To provide certain features of the Application, we may request your permission to access:
• Photographs and other information from your Device’s camera and photo library
• Files or media selected by you for uploading
• Notifications, where permitted through your Device settings
We use this information only to provide, maintain, improve, and customise the relevant
features of our Services.
The information may be uploaded to the Company’s servers, stored with an authorised
Service Provider, or retained on your Device, depending on the feature being used.
You can enable or disable access to such information at any time through your Device
settings. Disabling permission may prevent certain Application features from functioning
correctly.
TRACKING TECHNOLOGIES AND COOKIES
We use Cookies and similar tracking technologies to monitor activity on our Services,
remember user preferences, improve performance, and analyse usage.
The technologies we use may include:
Cookies or Browser Cookies
A Cookie is a small file placed on your Device. You may instruct your browser to refuse
Cookies or notify you whenever a Cookie is being sent.
If you refuse Cookies, certain parts or features of our Services may not function correctly.
Unless you have configured your browser to refuse Cookies, our Services may use Cookies.
Web Beacons
Certain parts of our Services and emails may contain small electronic files known as web
beacons, clear GIFs, pixel tags, or single-pixel GIFs.
These technologies may allow the Company to count users who visit particular pages,
determine whether an email has been opened, measure the popularity of specific content,
and verify system and server integrity.
Session and Persistent Cookies
Session Cookies are deleted when you close your browser.
Persistent Cookies remain on your Device after you go offline or close your browser and are
retained until they expire or are manually deleted.
We may use both Session and Persistent Cookies for the purposes described below.
Necessary or Essential Cookies
Type: Session Cookies
Administered by: Civilianz
Purpose: These Cookies are required to provide Services available through the Website,
authenticate users, maintain secure sessions, and prevent fraudulent use of Accounts.
Certain Services cannot be provided without these Cookies.
Cookie Policy or Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Civilianz
Purpose: These Cookies identify whether users have accepted the use of Cookies on the
Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Civilianz
Purpose: These Cookies allow us to remember choices you make while using the Website,
including your login details, language preferences, and other settings. They help provide a
more personalised experience and prevent you from having to re-enter your preferences
during each visit.
Analytics Cookies
Type: Session or Persistent Cookies
Administered by: Civilianz or authorised Service Providers
Purpose: These Cookies help us understand how users interact with our Services, identify
frequently visited sections, diagnose technical issues, and improve the overall user
experience.
USE OF PERSONAL DATA
The Company may use Personal Data for the following purposes:
To provide and maintain the Services, including monitoring their availability, functionality,
security, and usage.
To manage your Account, including registration, authentication, enrolment, access to
courses, tests, Materials, and other registered-user features.
To perform a contract, including processing purchases, enrolments, subscriptions, payments,
and the delivery of products or Services requested by you.
To contact you through email, telephone calls, SMS, push notifications, or other electronic
communications regarding Service updates, Account activity, class information, purchases,
technical notices, and security updates.
To provide news, special offers, and general information regarding products, Services, and
events similar to those you have purchased or enquired about, unless you have opted out of
receiving such communications.
To manage your requests, questions, complaints, feedback, and Student Support enquiries.
To administer classes, examinations, assessments, attendance, assignments, certificates,
rank lists, and academic performance records.
To improve and personalise our Services, course offerings, communications, marketing, and
user experience.
To conduct data analysis, identify usage trends, measure the effectiveness of promotional
campaigns, and improve our products and Services.
To maintain the safety, security, and integrity of our Services, users, systems, and business
operations.
To comply with applicable legal, regulatory, accounting, and contractual obligations.
For business transfers, including evaluating or conducting a merger, restructuring,
reorganisation, acquisition, dissolution, or transfer of some or all of the Company’s assets.
SHARING OF PERSONAL INFORMATION
We may share your Personal Data in the following situations:
With Service Providers
We may share Personal Data with authorised Service Providers that help us host, maintain,
secure, analyse, support, or deliver our Services.
For Business Transfers
We may share or transfer Personal Data in connection with, or during negotiations relating
to, a merger, acquisition, financing, restructuring, or sale of Company assets.
With Affiliates
We may share Personal Data with our Affiliates. We will require such Affiliates to handle the
information in accordance with this Privacy Policy and applicable law.
Affiliates may include our parent company, subsidiaries, joint-venture partners, and other
entities controlled by or under common control with the Company.
With Business Partners
We may share your information with business partners to provide specific products,
Services, offers, or promotions.
With Other Users
If you share Personal Data or interact in a public area of the Services, such information may
be visible to other users and may be shared outside the Services.
With Your Consent
We may disclose your Personal Data for another purpose when you have provided your
consent.
For Legal Reasons
We may disclose your information when required by law, regulation, legal process,
governmental request, or when reasonably necessary to protect the Company’s rights,
users, systems, or Services.
RETENTION OF PERSONAL DATA
The Company will retain your Personal Data only for as long as reasonably necessary to
fulfil the purposes described in this Privacy Policy.
We may retain and use Personal Data for longer periods when necessary to:
• Comply with legal or regulatory obligations
• Maintain academic, financial, or transaction records
• Resolve disputes
• Prevent fraud or misuse
• Enforce our agreements and policies
• Establish, exercise, or defend legal claims
Usage Data is generally retained for a shorter period unless it is required for security, fraud
prevention, Service improvement, or compliance with a legal obligation.
TRANSFER OF PERSONAL DATA
Your information, including Personal Data, may be processed at the Company’s operating
offices and at locations where our authorised Service Providers operate.
This means your information may be transferred to and maintained on systems located
outside your state, province, or country, where data-protection laws may differ from those in
your jurisdiction.
Where required, the Company will take reasonable steps to ensure that Personal Data is
treated securely and in accordance with this Privacy Policy.
Personal Data will not be transferred to an organisation or country unless appropriate
safeguards and security controls are in place.
DELETION AND CORRECTION OF PERSONAL DATA
You may have the right to access, update, correct, or request the deletion of Personal Data
collected about you, subject to applicable law.
Our Services may allow you to update or delete certain information directly through your
Account settings.
You may also contact us to request access to, correction of, or deletion of Personal Data
provided to us.
Please note that the Company may retain certain information where it has a legal obligation,
contractual requirement, legitimate business requirement, or other lawful basis to do so.
Deleting certain information may affect your ability to access your Account, purchased
courses, academic records, certificates, or other Services.
DISCLOSURE OF PERSONAL DATA
Business Transactions
If the Company is involved in a merger, acquisition, restructuring, or asset sale, your
Personal Data may be transferred as part of that transaction.
Where required, we will provide notice before your Personal Data is transferred and
becomes subject to a materially different Privacy Policy.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Personal Data in
response to a lawful request from a court, government agency, law-enforcement authority, or
other public authority.
Other Legal Requirements
The Company may disclose Personal Data in good faith when such action is reasonably
necessary to:
• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate potential wrongdoing connected with the Services
• Protect the personal safety of users or members of the public
• Protect the security and integrity of the Services
• Defend against legal liability
SECURITY OF PERSONAL DATA
The security of your Personal Data is important to us.
We use reasonable administrative, technical, and organisational safeguards designed to
protect Personal Data against unauthorized access, use, alteration, disclosure, loss, or
destruction.
However, no method of transmission over the internet or electronic storage is completely
secure. Therefore, although we use commercially reasonable measures to protect Personal
Data, we cannot guarantee absolute security.
You are responsible for protecting your Account credentials and for immediately informing us
about any suspected unauthorized access or security breach.
CHILDREN’S PRIVACY
Our Services may be used by students under the age of 18 only with the involvement,
supervision, or consent of a parent or lawful guardian where required by applicable law.
We do not knowingly collect Personal Data from children without the required consent or
other lawful authorization.
If you are a parent or guardian and believe that a child has provided Personal Data to us
without the required authorization, please contact us.
If we become aware that Personal Data has been collected from a child without the required
consent or lawful basis, we will take reasonable steps to delete or otherwise appropriately
handle that information.
We may request information necessary to verify parental or guardian consent where
required by law.
LINKS TO OTHER WEBSITES
Our Services may contain links to websites that are not operated or controlled by the
Company.
If you select a third-party link, you will be directed to that third party’s website.
We strongly recommend reviewing the Privacy Policy of every website you visit.
The Company has no control over and assumes no responsibility for the content, privacy
policies, security, or practices of third-party websites or Services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our Services,
business practices, legal obligations, or regulatory requirements.
We will publish the revised Privacy Policy on this page.
Where appropriate, we may notify you of material changes through email, a notice within the
Application, or a prominent notice on the Website before the changes take effect.
The “Last Updated” date displayed on the Privacy Policy should be revised whenever
changes are published.
You are advised to review this Privacy Policy periodically to remain informed about how we
collect, use, and protect your information.
CONTACT US
For questions, concerns, complaints, or requests regarding this Privacy Policy or your
Personal Data, please contact the Civilianz Student Support Team:
Phone: 9383450417
Email: support@civilianz.com
Website: https://www.civilianz.com/
